Bad Connection Bad Service

Have called on the 13Jun to get my connection sorted. Was told that tge technician will call me back to assist with my problem was given a *** nothing got resolved still my connection is still not working. I work from home but now am forced to go to the office with the current situation in SA with high increases of petrol. Again made a call to complain spoke to Kopano terrible service with an attitude no remorse at all bad customer service. I called again to find out my outcome she never bothered to report the incident. I spoke to the team leader of which she said someone would call. Yes a guy called tried to help and his system was slow he then said he will call guess WHAT am still waiting. BAD SERVICE BAD CONNECTION. Am at a point where am taking the router back move to another service provider and pay for usage from 1-12Jun2022.