TM
Tsepo M

1 reviews | Active since Jun 2020

15 Jul 2025, 19:26

Bad connection

Good day/evening the internet connection on 96 Forest Road or in that general area, has been terrible for the last couple of hours. what is happening?

0
Replies (7)
Rain
Rain's reply16 Jul 2025, 07:55
Official
Hi Tsepo 
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
TM
Tsepo M's update18 Jul 2025, 18:26
Reviewer Update
Is the tower still down?

follow up question is why does the internet seem to be worse between 18:00 and 23:00 lately?
TM
Tsepo M's update18 Jul 2025, 18:26
Reviewer Update
last i checked i'm not using any of your times sims
TM
Tsepo M's update18 Jul 2025, 18:50
Reviewer Update
We've been using rain for close to five years now and this is literally the most tiring thing, fighting for a stable network...

I saw there is a rollout of new portable routers, do those at least provide better connections?
TM
Tsepo M's update18 Jul 2025, 18:57
Reviewer Update
If my internet usage is being throttled on both devices linked to this email *** please stop it, it is annoying and we are still paying customers
TM
Tsepo M's update19 Jul 2025, 13:00
Reviewer Update
Thanks for the update that came three days later that i first i to ask for.

I totally get this isn't your fault as the sender of these responses, you're simply sitting behind a desk trying your level best.

Crazy thing is that's the same message i've been getting for years on various queries, when loadshedding was regular y'all used to blame the power issue on that, about back up batteries not charging in time etc.

I assume this isn't a matter thats getting fixed on the weekend so i'll suffer through the terrible internet until your team decides they're ready to fix it.

Thanks
TM
Tsepo M's update29 Jul 2025, 18:58
Reviewer Update
this network is still consistently bad after 6pm why is that