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Sandisiwe M

1 reviews | Active since Nov 2023

09 Oct 2025, 13:25

Bad connection.

My connection has been on 0.83mbps download speed for the past 24 hours. I have had 2 agents drop the call on me even after I provided them with my cellphone number to call back should the line cut. I have logged about 3 or 4 tickets but still have received no assistance. That time, I use this service for work purposes.

0
Replies (4)
Rain
Rain's reply09 Oct 2025, 13:58
Official
Hi Sandiswe

 Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.
SM
Sandisiwe M's update09 Oct 2025, 15:55
Reviewer Update
I have restarted it twice and the connection is still slow. Please confirm if the tower I am connected to is in good health?
SM
Sandisiwe M's update10 Oct 2025, 00:11
Reviewer Update
Well my connection is still slow. I have moved the router to a window facing Khulani but the connection is still bad. I’m normally connected to the tower at Langa Baptist church, which is way closer to me than Khulani. Please connect me to that one. I use the service for work & school and I cannot miss out on more hours because of this.
SM
Sandisiwe M's update10 Oct 2025, 10:42
Reviewer Update
Hi,

I have sent the screenshot to the email address provided. Please refer to it.

Thank you