Bad connection

I recently moved and I've been struggling to get good internet connection. I called Rain for assistance and I was told to login to Rain Go and updatey address. I did this and it doesn't update,plus I'm listed under a Cape Town address,not sure why because I'm in Pretoria.

I called them again,I still haven't been assisted. Tried using the askrain bot,where my query was escalated and I received emails only no actual contact.

Nothing seems to be wrong with the app because it was able to conveniently remind me of my payment which due.l, made the payment and it was updated on the app.

I urgently need help with Rain,I can't be paying for internet I'm not getting!!!