Bad communication regarding part payments.

After years as a customer, I was very disappointed with how my billing was handled. I made a part payment on the 28th of November, only for my services to be stopped on the 1st. I called the call centre and apparently, I was supposed to contact them to make payment arrangements but I never received that communication. My understanding was that I should settle before the next invoice which should have been 25 December. Anyways it is what is it. I have since requested a cancellation of the service. Will settle the amount and move on. Hopefully, Starklink will launch in SA soon.