Bad Communication

Good day, I have not had stable internet for a full month now, I logged a call and on the 1st of October they told me the 5G tower was down, I logged another call on the 12th of October but still was not resolved they told me that Eskom is fixing the tower, I have sent various call requests and emails after that but with no response or feedback, I had to return to the office as it is impossible to work from home, it's the 22nd and my internet is still off, I'll be expected to pay in full for internet I have not used.