Bad Communication

This is really really the worst customer service a company can have cause they sound very very AI'ish and they don't seem to find a solution to their problems like Commutation to their customers.

I am currently on a Promise to Pay with them of a month I could not afford and I always pay them on the 25th. Now this month that comes to an end 25th has passed but no Payment went threw. They did not SMS or emailed me that the payment went threw. Now they force me to pay it while I don't have the money. Like what the Hell Rain, you guys could've done a lot better !!!!!!!