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ZM
Ziyanda M

1 reviews | Active since Nov 2017

04 Apr 2024, 11:06

Bad Client services

I not happy with the level of service I am getting.there is no value for money here. Firstly the premium is R559 how did I get to R749?no one is assisting me when I call and no call back.

0
Replies (7)
Rain
Rain's reply04 Apr 2024, 11:10
Official
Hi Ziyanda Mgandela

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
ZM
Ziyanda M's update04 Apr 2024, 11:58
Reviewer Update
You can call now
ZM
Ziyanda M's update05 Apr 2024, 10:30
Reviewer Update
So you guys think you clever nhe? I got a call yesterday and the consultant said my balance is R21 not R469 and I will be debited today. To my surprise you tried to debit R469. Can this be fixed today please rain.
ZM
Ziyanda M's update05 Apr 2024, 12:33
Reviewer Update
This is a month to month contract right? So how did my bill get to R978?
ZM
Ziyanda M's update05 Apr 2024, 12:35
Reviewer Update
And tell me how much data did I use in March since I payed R326 according to what you are saying?
ZM
Ziyanda M's update05 Apr 2024, 12:37
Reviewer Update
And your consultants confirm R38 but you debit R469 on my account why?
ZM
Ziyanda M's update05 Apr 2024, 12:37
Reviewer Update
Can someone just call me