Bad client service

My experience with Rain has been extremely frustrating. I cancelled my service and have not used it for months, yet my bank account was still debited on 05 March 2026. I spoke to an agent named James who assured me that my refund would be processed, but I have received no confirmation, no proof of cancellation, and no feedback regarding my funds. Communication is extremely poor. Everything is handled telephonically with no written confirmation provided to the customer, which leaves consumers with no documentation for their records. The chatbot is also useless, simply generating incident numbers with no follow-up or resolution. The customer service experience was very unprofessional, and overall there is no transparency or accountability when it comes to billing and cancellations. I would give zero stars if it were possible, as even one star is too generous for the level of service received. Being sent from pillar to post just to cancel a service is unacceptable and goes against basic consumer rights.