Bad client service

I have canceled both my rain 101 and loop device at the same time last month, only for the loop not to be canceled i have been calling rain for the to cancel all of the agents noted that urgent or immediate cancelation will be done

Now what ****es off is an agent who called me this morning by the name of Mosa from social media department who was very rude and unprofessional towards me, i don't know why did she call me to give me a bad and horrible service? She said the device will be deactivated immediately after the call it hasn't. Im tired of calls from rain