Bad client service

My partner and I switched to the Unlimited 24/7 deal on the 24th of March. He recieved his simcard 3 days later and I'm still waiting,yet we live in the same vicinity. I sent a couple of emails but to no response, clearly I'm not as important as everyone else. If you can't send my simcard than rather refund me,I'll go to a better network provider!! I know it's quite difficult and slow during the lockdown but it's approaching 2 months and yet someone else whom I live with received theirs!