CB
Claudette B
1 reviews | Active since Mar 2015
20 May 2023, 02:53
Bad Client Service
Rain client service is extremely bad. I contacted their support Team via the support option on their app and sent several emails, but still no luck getting my query sorted out. I made a payment of R265.00 on 4/05/2023 and funds still not allocated to my account. I received several ticket numbers, and I phoned on two occasions and both consultants havent made the effort to trace the payment. I sent an official letter of termination of service on 29/04/2023. Their response is that my service will be terminated on 31/05/2023, but I owe R265.00. This is a month to month contract so you pay in advance. I will have to go the legal route if payment is not allocated to my account within the next seven working days.
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Replies (2)0
Replies (2)
Rain's replyOfficial
20 May 2023, 08:10H Claudette.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply20 May 2023, 08:10
Official
H Claudette.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
CB
Claudette B's updateReviewer Update
20 May 2023, 08:33I am not happy with your response. I have never missed a payment since I started this contract. I will not be making any more payments to rain. This is a month to month contract, payable in advance. I owe you absolutely nothing. Why am I suddenly in arrears after I cancelled my contract, up until last month I was up to date. You would have suspended my account if I was in arrears, like you do when I pay after 1st. Your billing sucks. Rain robs people of their money, they are a bunch of vultures.
CB
Claudette B's update20 May 2023, 08:33
Reviewer Update
I am not happy with your response. I have never missed a payment since I started this contract. I will not be making any more payments to rain. This is a month to month contract, payable in advance. I owe you absolutely nothing. Why am I suddenly in arrears after I cancelled my contract, up until last month I was up to date. You would have suspended my account if I was in arrears, like you do when I pay after 1st. Your billing sucks. Rain robs people of their money, they are a bunch of vultures.