Bad bad service from Rain

I have had a problem now for about 36hrs with the internet service.There is no way to talk to anyone at Rain regarding any issues ,you can only submit a request for support which promise to deal with and come back to you within 24hrs ,iam still waiting 36hrs later. They have sorted the problem out as internet is back?Not sure if it is sorted permanently as i have had no communicate from they. I still want to be able to talk to someone if i have a problem or at least a quick response ,this company doesnt think thats needed. Their only response to me came from twitter ,from this platform they informed me there was a issue with their telcom towers and they are working on it. Very very bad service and total lack of communication from them.If that is important to you i would not use them