Bad Bad Product and Service

I've had enough now - your service is unreliable at best - the signal just vanishes and right now my upload speed is 0.1!!!!!!! I can't even stream music and this has been going on for days - up and down! Thanks to you I now live in the dark ages - I can't even send this complaint using your network, I'm on another network that I can't get rid of because your service is so ridiculously shocking. what's the point - I'm paying for a **** service if I actually have it! you've already moved me to another tower and given me another more fancy router and no real improvement. If I could find a replacement for your service i.e. pay as you go I would leave you TODAY!!!! If you know of anyone please refer me so that I can enjoy what I pay for!!!!!!!!!!!!!!!!! To make matters worse, you don't even reply to my complaints - just bad.