LN
Lulama N
1 reviews | Active since Oct 2011
30 Aug 2020, 09:34
BAD BAD IMMORAL CRUEL BEHAVIOUR
I opted for Rain because if the unlimited data. I thought it would work since I work from home. BAD DECISION. I get very low upload speeds between 0.2 mbps and 1.7 mbps. I can't work, my kids can't do e-learning, my spouse also cannot work due to this pathetic ISP. I bought the 4G unlimited plan. Worse, there are no contact details in case this is something that's easy to resolve. I have never in my life dealt with a company that doesn't want to be contacted, yet wants your money. It is a bad corporate strategy to ignore paying customers. If I don't a response by Tuesday I will cancel my SIM and go to a competitor that at least has a contact number. With Rain it clear that they take customers for granted.
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Replies (1)Rain's replyOfficial
31 Aug 2020, 10:36Hi Lulama
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply31 Aug 2020, 10:36
Official
Hi Lulama
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
