1 reviews | Active since Jul 2011
bad bad bad service!!!!!!!!!!!!!!!!!!!11
We have logged a complaint and the issue just doesn't gets addressed. We are paying for 30mbps but never get more than 10mbps downloading and uploading around 2mbps.
At first we were told to first come and exchange the router, which we did. That did not resolve the issue. Then a technician was send out just to tell us that the tower appeared to be down hence the slow connection. Then the tower is fixed but the issue is persistent.
When phoning in and explaining the problem you are told to switch off the router and after 10 minutes to restart it. However this does nothing to the signal and even though the support team (in person) said that should it not improve after moving the router and resetting it, an outdoor router should be installed. Now even though the support team phoned and everything appeared to have been sorted. Now not even 30 minutes later the issue is back and going strong. Currently we are getting 9mbps downloading and 0.76 mbps . i am going to move to a different internet supplier soon if this does not get resolved. I can find cheaper and more reliable internet elsewhere.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection speed, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection speed, and we'll be in contact soon.
Regards,
rain.
Screenshot 2025-01-07 203726.png 74.58 KB
The email has been sent with the screenshots as requested by yourself. Its difficult to do a speed test when you don't have any signal
Screenshot 2025-01-07 203726.png 74.58 KB
The email has been sent with the screenshots as requested by yourself. Its difficult to do a speed test when you don't have any signal
Thank you for sending out the technician. He has given us an outdoor router which seems to have improved the situation quite a bit. However we are still not getting what we are paying for and this would be due to, to much traffic on the said towers. Just a pity that we had to resort to complaining on Hello Peter before we could be assisted in this regard. It would have been a much more reasonable situation had we received the assistance we needed when we brought this to the store's attention. As they could have escalated the matter immediately instead of giving us the run around. Why waste so much time and cause frustration when the query could be addressed more effectively? image.png 20.09 KB
Thank you for sending out the technician. He has given us an outdoor router which seems to have improved the situation quite a bit. However we are still not getting what we are paying for and this would be due to, to much traffic on the said towers. Just a pity that we had to resort to complaining on Hello Peter before we could be assisted in this regard. It would have been a much more reasonable situation had we received the assistance we needed when we brought this to the store's attention. As they could have escalated the matter immediately instead of giving us the run around. Why waste so much time and cause frustration when the query could be addressed more effectively? image.png 20.09 KB