PR
Precious R
1 reviews | Active since Oct 2016
16 Nov 2022, 13:26
Bad bad bad nd terrible service 😡😡😡😡
Still no Internet while my street neighbours has it. Getting no contact at all same copy and paste response daily when will this thing ever work? How can technicians take over 5 days to fix just network error? You'll be debiting full amount without thinking twice. I can't buy alternative data amounting to R800 in a week and still be expected tp pay your R529 end of the month. How? You are emotionally draining to even mention you are ***********. I have over 6 towers surrounding me but none seems to work. Dif you deliberately cut me off so you can recover then next time you'll cut other off to give me internet is it how you do your business?
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
16 Nov 2022, 13:35Hi Precious.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply16 Nov 2022, 13:35
Official
Hi Precious.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
PR
Precious R's updateReviewer Update
16 Nov 2022, 14:17Done that it's 15min later still same error. Power on, wifi on but network red, no signal at all what is happening causethis is your copy and paste response we been doing this since Saturday for goodness sakes
PR
Precious R's update16 Nov 2022, 14:17
Reviewer Update
Done that it's 15min later still same error. Power on, wifi on but network red, no signal at all what is happening causethis is your copy and paste response we been doing this since Saturday for goodness sakes
PR
Precious R's updateReviewer Update
16 Nov 2022, 14:19The removing and putting back of the simcard will eventually damage it cause wow I guess it's over 10 times I'm doing it.
PR
Precious R's update16 Nov 2022, 14:19
Reviewer Update
The removing and putting back of the simcard will eventually damage it cause wow I guess it's over 10 times I'm doing it.
PR
Precious R's updateReviewer Update
16 Nov 2022, 14:41Finally will that be today when? Like TAT or ETA?
PR
Precious R's update16 Nov 2022, 14:41
Reviewer Update
Finally will that be today when? Like TAT or ETA?
PR
Precious R's updateReviewer Update
17 Nov 2022, 16:53On Wed, 16 Nov 2022, 15:05 Nyasha Gwaku, wrote:
Good day,
We would like to send a technician on Thursday the 17/11/2022 to assist with your internet connection between the hours of 8 am and 5pm. Our technician will give you a call when he is on his way.
Kind Regards
Nyasha J Gwaku
Office and I.T. Support
===================================
Till now I am still waiting and it's now the 6th day without internet at all. What's the new line you'll use for an excuse?
Good day,
We would like to send a technician on Thursday the 17/11/2022 to assist with your internet connection between the hours of 8 am and 5pm. Our technician will give you a call when he is on his way.
Kind Regards
Nyasha J Gwaku
Office and I.T. Support
===================================
Till now I am still waiting and it's now the 6th day without internet at all. What's the new line you'll use for an excuse?
PR
Precious R's update17 Nov 2022, 16:53
Reviewer Update
On Wed, 16 Nov 2022, 15:05 Nyasha Gwaku, wrote:
Good day,
We would like to send a technician on Thursday the 17/11/2022 to assist with your internet connection between the hours of 8 am and 5pm. Our technician will give you a call when he is on his way.
Kind Regards
Nyasha J Gwaku
Office and I.T. Support
===================================
Till now I am still waiting and it's now the 6th day without internet at all. What's the new line you'll use for an excuse?
Good day,
We would like to send a technician on Thursday the 17/11/2022 to assist with your internet connection between the hours of 8 am and 5pm. Our technician will give you a call when he is on his way.
Kind Regards
Nyasha J Gwaku
Office and I.T. Support
===================================
Till now I am still waiting and it's now the 6th day without internet at all. What's the new line you'll use for an excuse?
PR
Precious R's updateReviewer Update
17 Nov 2022, 22:39I guess tomorrow cause it's clearly after hours now. Rain tou are messing up your own name with this don't care attitude tou giving your customers. It's officially 7 days without internet cause it's already Friday but the time you follow up.
PR
Precious R's update17 Nov 2022, 22:39
Reviewer Update
I guess tomorrow cause it's clearly after hours now. Rain tou are messing up your own name with this don't care attitude tou giving your customers. It's officially 7 days without internet cause it's already Friday but the time you follow up.
PR
Precious R's updateReviewer Update
18 Nov 2022, 09:56Thank you. Please note your Technicians named Andrew & Max were here and swiftly realized the matter. I wish all your contact support would have hearts like these two chaps. I can't lie the credit will be passed however the anxiety caused by the inconvenience I had to endure can't be compensated. This by far is not a good representation of a company such as RAIN
PR
Precious R's update18 Nov 2022, 09:56
Reviewer Update
Thank you. Please note your Technicians named Andrew & Max were here and swiftly realized the matter. I wish all your contact support would have hearts like these two chaps. I can't lie the credit will be passed however the anxiety caused by the inconvenience I had to endure can't be compensated. This by far is not a good representation of a company such as RAIN