HF
Hilgardt F
1 reviews | Active since Aug 2015
15 May 2023, 19:55
Bad bad bad level of service being rendered
Guys... My credit card was ******... So due to the fact that the card was stopped, my debit did not go through as my card details was not valid anymore. Once new card was obtained, I changed my details, and the money was debited.
I still however, have zero wifi. I am phoning your company daily, where promises are made that I would be contacted, or that a technician is working to get the problem resolved.
I paid for a month, where month end I would be debited again, without having a single days worth of wifi... This is becoming ridiculous.
I have asked that someone ccome to assist... Nothing. I have no idea if the router is damaged, or what is going on... But I need assistance and I am receiving none.
Really not happy with the service rendered.
Please respond asap, so I can provide you with my details so you can phone me to have this matter resolved.
We have two routers, one my son is using, and one is mine. Currently, my son is out of the country, so I am using his... But once he returns, I would have nothing... But you are sitting with my money.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
15 May 2023, 19:57Hi Hilgardt
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply15 May 2023, 19:57
Official
Hi Hilgardt
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
HF
Hilgardt F's updateReviewer Update
15 May 2023, 20:06That is the thing...
Everyday, someone tells me, sir you are connected...
But I have zero wifi.
I have switched it on, I have switched it off, I have rebooted...
I have removed the sim numerous times and added it to my phone...
Then back into the router.
I have done all of this, so many times, and it is the exact same thing daily.
Do this, do that..
Nothing.
Still not working...
So what do you advise I do?
I cannot pay for something which is not working...just to get the same answers without any REAL HELP...
Everyday, someone tells me, sir you are connected...
But I have zero wifi.
I have switched it on, I have switched it off, I have rebooted...
I have removed the sim numerous times and added it to my phone...
Then back into the router.
I have done all of this, so many times, and it is the exact same thing daily.
Do this, do that..
Nothing.
Still not working...
So what do you advise I do?
I cannot pay for something which is not working...just to get the same answers without any REAL HELP...
HF
Hilgardt F's update15 May 2023, 20:06
Reviewer Update
That is the thing...
Everyday, someone tells me, sir you are connected...
But I have zero wifi.
I have switched it on, I have switched it off, I have rebooted...
I have removed the sim numerous times and added it to my phone...
Then back into the router.
I have done all of this, so many times, and it is the exact same thing daily.
Do this, do that..
Nothing.
Still not working...
So what do you advise I do?
I cannot pay for something which is not working...just to get the same answers without any REAL HELP...
Everyday, someone tells me, sir you are connected...
But I have zero wifi.
I have switched it on, I have switched it off, I have rebooted...
I have removed the sim numerous times and added it to my phone...
Then back into the router.
I have done all of this, so many times, and it is the exact same thing daily.
Do this, do that..
Nothing.
Still not working...
So what do you advise I do?
I cannot pay for something which is not working...just to get the same answers without any REAL HELP...
HF
Hilgardt F's updateReviewer Update
16 May 2023, 08:17With all do respect:
I am replying, on behalf of my father
(I am in Thailand)
My father, is 65years of age, he would not be able to have this rectified himself.
He does not even own a ****** laptop to have this done.
Does Rain have the means to send someone to my father...
To assist him.
...
Or just refund this months premium debited...
We shall seek alternative ways of finding wifi through a company willing to assist...
We basically spend R20k annually on wifi as a family through Rain, if this is the way you conduct business, I shall find someone willing to actually help for the money being received.
Now you send a bunch of **** to do, to a person that basically saw the first computer being made...
It is not going to fly.
I am replying, on behalf of my father
(I am in Thailand)
My father, is 65years of age, he would not be able to have this rectified himself.
He does not even own a ****** laptop to have this done.
Does Rain have the means to send someone to my father...
To assist him.
...
Or just refund this months premium debited...
We shall seek alternative ways of finding wifi through a company willing to assist...
We basically spend R20k annually on wifi as a family through Rain, if this is the way you conduct business, I shall find someone willing to actually help for the money being received.
Now you send a bunch of **** to do, to a person that basically saw the first computer being made...
It is not going to fly.
HF
Hilgardt F's update16 May 2023, 08:17
Reviewer Update
With all do respect:
I am replying, on behalf of my father
(I am in Thailand)
My father, is 65years of age, he would not be able to have this rectified himself.
He does not even own a ****** laptop to have this done.
Does Rain have the means to send someone to my father...
To assist him.
...
Or just refund this months premium debited...
We shall seek alternative ways of finding wifi through a company willing to assist...
We basically spend R20k annually on wifi as a family through Rain, if this is the way you conduct business, I shall find someone willing to actually help for the money being received.
Now you send a bunch of **** to do, to a person that basically saw the first computer being made...
It is not going to fly.
I am replying, on behalf of my father
(I am in Thailand)
My father, is 65years of age, he would not be able to have this rectified himself.
He does not even own a ****** laptop to have this done.
Does Rain have the means to send someone to my father...
To assist him.
...
Or just refund this months premium debited...
We shall seek alternative ways of finding wifi through a company willing to assist...
We basically spend R20k annually on wifi as a family through Rain, if this is the way you conduct business, I shall find someone willing to actually help for the money being received.
Now you send a bunch of **** to do, to a person that basically saw the first computer being made...
It is not going to fly.
HF
Hilgardt F's updateReviewer Update
16 May 2023, 09:05That is the correct address correct.
966 4th Avenue, Wonderboom South, Pretoria.
0084
The contact number of my father.
***
Helgaard is his name
966 4th Avenue, Wonderboom South, Pretoria.
0084
The contact number of my father.
***
Helgaard is his name
HF
Hilgardt F's update16 May 2023, 09:05
Reviewer Update
That is the correct address correct.
966 4th Avenue, Wonderboom South, Pretoria.
0084
The contact number of my father.
***
Helgaard is his name
966 4th Avenue, Wonderboom South, Pretoria.
0084
The contact number of my father.
***
Helgaard is his name
HF
Hilgardt F's updateReviewer Update
16 May 2023, 14:39Guys...
Seriously.
My father phoned again today, where he was refused to be helped... As the account is not in his name.
He does not have email,and since I have rain,I had to use a different email so used my wife's.
However, the account is in his name, with his id number.
So please...
You guys are really starting to **** me off.
I am back in SA in x4 days... Then hell would pay.
Come on...
Your service advisors are idiots...
This is the reference number.
#***
Check the account...
It is in his name,
Helgaard Fourie,
With his id number
***
The only thing not his, is the email
***
(which is my wifes)
Sort out this nonsense at once... Or I would ensure to sort you guys out once back.
I promise... I would not leave this here.
This is seriously the worse level of service ever rendered... Ashamed to even say I conduct business with you guys.
Come on man...
This is not ****** rocket science... But you make it out to be
Seriously.
My father phoned again today, where he was refused to be helped... As the account is not in his name.
He does not have email,and since I have rain,I had to use a different email so used my wife's.
However, the account is in his name, with his id number.
So please...
You guys are really starting to **** me off.
I am back in SA in x4 days... Then hell would pay.
Come on...
Your service advisors are idiots...
This is the reference number.
#***
Check the account...
It is in his name,
Helgaard Fourie,
With his id number
***
The only thing not his, is the email
***
(which is my wifes)
Sort out this nonsense at once... Or I would ensure to sort you guys out once back.
I promise... I would not leave this here.
This is seriously the worse level of service ever rendered... Ashamed to even say I conduct business with you guys.
Come on man...
This is not ****** rocket science... But you make it out to be
HF
Hilgardt F's update16 May 2023, 14:39
Reviewer Update
Guys...
Seriously.
My father phoned again today, where he was refused to be helped... As the account is not in his name.
He does not have email,and since I have rain,I had to use a different email so used my wife's.
However, the account is in his name, with his id number.
So please...
You guys are really starting to **** me off.
I am back in SA in x4 days... Then hell would pay.
Come on...
Your service advisors are idiots...
This is the reference number.
#***
Check the account...
It is in his name,
Helgaard Fourie,
With his id number
***
The only thing not his, is the email
***
(which is my wifes)
Sort out this nonsense at once... Or I would ensure to sort you guys out once back.
I promise... I would not leave this here.
This is seriously the worse level of service ever rendered... Ashamed to even say I conduct business with you guys.
Come on man...
This is not ****** rocket science... But you make it out to be
Seriously.
My father phoned again today, where he was refused to be helped... As the account is not in his name.
He does not have email,and since I have rain,I had to use a different email so used my wife's.
However, the account is in his name, with his id number.
So please...
You guys are really starting to **** me off.
I am back in SA in x4 days... Then hell would pay.
Come on...
Your service advisors are idiots...
This is the reference number.
#***
Check the account...
It is in his name,
Helgaard Fourie,
With his id number
***
The only thing not his, is the email
***
(which is my wifes)
Sort out this nonsense at once... Or I would ensure to sort you guys out once back.
I promise... I would not leave this here.
This is seriously the worse level of service ever rendered... Ashamed to even say I conduct business with you guys.
Come on man...
This is not ****** rocket science... But you make it out to be