JL
Jessica L

1 reviews | Active since Aug 2011

25 Feb 2023, 12:20

BAD BAD BAD BAD SERVICE - NEVER TO BE USED

Yet again, after waiting 12 days for a '5 day' delivery and promised a discount of the lost days which I paid for at sign up, my debot date is on the 1st, it is the 25th and they decided to switch off my internet access because I supposedly owe them R400 after I paid R460 prorata. I have the basic home option which doesnt even cost R600. Now they charge me R850 a month for a R600 option. I tried to call and after waiting 17 minutes waisting my airtime, they answered and dropped the call in my ear, at the beginning of the call they confirm that they have confirmed my identity but they cannot even have the decency to call back. Now they say I will have another debit order of R850 going off on the 1st, even after they promised a rebate because their lack of competancy. I really think this provider should take their service and shove it where the sun dont shine. Useless company.

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Replies (2)
Rain
Rain's reply25 Feb 2023, 12:24
Official
Hi Jessica.

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you.
rain. 
JL
Jessica L's update25 Feb 2023, 12:31
Reviewer Update
So why was I supposed to pay another R350 today, according to YOUR stupid app, my debit date is the 1st, will you ***** my money again on the 1st? PLEASE CONFIRM IF MY ACCOUNT WILL ONLY BE DEBITED ON THE 25TH OF MARCH AND NOT THE 1ST OF MARCH AND THAT I OWE NOTHING FOR THE MONTH OF MARCH!!!!!