BAD BAD BAB BAD SERVICE

So I managed to get Help from O THER PEOPLE not rain. Yet I am paying. So to my frustration after working of My Wifi, Consultant went to cancel my sim after I told her not to. She does not try to retain me as a customer or asks the issue. DOES RAIN LET CUSTOMERS GO? CANCEL SIM AND BE TOLD WE CANNOT ACTIVATE THEM AGAIN? GO THROUGH EMAIL TRIAL THERE IS REFERENCE NUMBER