Bad and shameful service

After 5 hours, 9 calls and 3 chats I'm fed up with the way they treat people, I was given a range of explanations from everything is automatic, outright denial of what I know to be facts( the sim card and router was used for a an entire month when I know for a fact it was locked away in my desk at work) to a try at a threat by claiming they know what I do on my computer, nothing nefarious there so I was not bothered. I spoke to a few people including an agent named Mnqobi( she just told me everything is automatic and she canc't do anything for me) and a Manager named George(made me explain the entire issue to him again and then telling me he will call me back in a minute, he just needed to get to his own workstation he said. After 5 hours, no call back and as it were before, I won't expect them to call back till I do and even then, they will not have any knowledge of this issue so will need to explain again. I have transcripts available for anyone to publish for free, just call me on ********** . I am tired of bad service and will address this issue in detail on a podcast we have been working on and my Youtube channel. In summary, I'm expected to pay 2x R500 within two weeks of each other or I'll lose my service. I paid the first portion last week and if I don't pay today they will not reconnect me. Oh and If anyone has experienced their Rain service dropping the moment one of their agents don't like your attitude, get in touch because I experienced it on one of the calls and the next agent apologized for her doing that when I called back. People should not be treated this way.