eS
elizabeth S
1 reviews | Active since Jul 2020
02 Sept 2024, 21:37
bad and misleading advert from rain
part payment done on 31 August 2024 on wifi ,today 02 September 2024 the wifi is off hence its not even closer to 25 September 2024 which is my debit day....what a **** and ridiculous service from Rain....I want out!
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
02 Sept 2024, 21:44Hi Elizabeth,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply02 Sept 2024, 21:44
Official
Hi Elizabeth,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
eS
elizabeth S's updateReviewer Update
03 Sept 2024, 22:13Goodday Rain
My usual debit day on Rain wifi is on 25th of every month. Hence I did no pay on time and fell behind and opted for part payment which was made late on 31st August owing to the fact that i didnt have enough money hoping I will pay a shortfall before next payment date which is on 25 September. The arrangement on your part payment option clearly stipulates that i can partly pay and pay the rest before the actual debit day though I partially paid and my wifi was open on 31 August 2024 and after 2 days you switched off the data hence the message is clear on the app regarding part payment......could you be kind to explain what this part pay is all about as It confusing and inconveniencing us
My usual debit day on Rain wifi is on 25th of every month. Hence I did no pay on time and fell behind and opted for part payment which was made late on 31st August owing to the fact that i didnt have enough money hoping I will pay a shortfall before next payment date which is on 25 September. The arrangement on your part payment option clearly stipulates that i can partly pay and pay the rest before the actual debit day though I partially paid and my wifi was open on 31 August 2024 and after 2 days you switched off the data hence the message is clear on the app regarding part payment......could you be kind to explain what this part pay is all about as It confusing and inconveniencing us
eS
elizabeth S's update03 Sept 2024, 22:13
Reviewer Update
Goodday Rain
My usual debit day on Rain wifi is on 25th of every month. Hence I did no pay on time and fell behind and opted for part payment which was made late on 31st August owing to the fact that i didnt have enough money hoping I will pay a shortfall before next payment date which is on 25 September. The arrangement on your part payment option clearly stipulates that i can partly pay and pay the rest before the actual debit day though I partially paid and my wifi was open on 31 August 2024 and after 2 days you switched off the data hence the message is clear on the app regarding part payment......could you be kind to explain what this part pay is all about as It confusing and inconveniencing us
My usual debit day on Rain wifi is on 25th of every month. Hence I did no pay on time and fell behind and opted for part payment which was made late on 31st August owing to the fact that i didnt have enough money hoping I will pay a shortfall before next payment date which is on 25 September. The arrangement on your part payment option clearly stipulates that i can partly pay and pay the rest before the actual debit day though I partially paid and my wifi was open on 31 August 2024 and after 2 days you switched off the data hence the message is clear on the app regarding part payment......could you be kind to explain what this part pay is all about as It confusing and inconveniencing us
eS
elizabeth S's updateReviewer Update
04 Sept 2024, 06:27This practice of yours not having rain and tymebank branches throughout the country is such an inconvenience for us, no email to reach you on Rain and I hardly reach you on call center no
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elizabeth S's update04 Sept 2024, 06:27
Reviewer Update
This practice of yours not having rain and tymebank branches throughout the country is such an inconvenience for us, no email to reach you on Rain and I hardly reach you on call center no
eS
elizabeth S's updateReviewer Update
06 Sept 2024, 15:26The remaining amount of R268 will be paid on 16 September 2024. kindly reinstate my services that were interrupted as soon as possible
eS
elizabeth S's update06 Sept 2024, 15:26
Reviewer Update
The remaining amount of R268 will be paid on 16 September 2024. kindly reinstate my services that were interrupted as soon as possible