Bad after service support

I've been logging my internet issue with rain for the past two weeks... first time i logged it, an agent closed the log without the resolving my issue. I responded to the email, informing them that the issue has not been resolved and asked for an explanation on why my log was closed.

I received a mail asking for the following... which I answered, but still no replay and issue not resolved. 1. Speedtest results My network speed is very inconsistent, its gives me between 6mb to 30mb per second… but like I said… its extremely inconsistent.

2. Color of LED indicators on router The power indicator is green The 5G indicator varies between green, blue and yellow The 4G indicator is off… when I restart the router, the 4G indicator shows green for a few seconds than turns off.

3. Timeframes, when does this happen This issue is intermittent throughout the entire day… but the 4G indicator is off right through the day/every day since last week when I logged this issue.

4. Do you experience problems with a particular internet activity? browsing, streaming, zoom meetings, torrents etc. It depends what I’m busy with at the time… but to give you an idea… it happens on streaming YouTube, streaming Netflix, audio meetings on Microsoft teams, or WhatsApp video calls.

5. Are there high buildings around your property? I’m on the top floor of our complex (4th floor), so the router is quite high compare to a normal residential house.

6. How many users are connected? My three kids and I… so that’s 4