MB
Marlisa B
1 reviews | Active since Mar 2011
15 Aug 2022, 17:36
Bad 5G reception and service
My internet speed on 5G has been extremely slow. I upgraded to the bigger package in the hopes that it will be resolved. It was not. My cellphone on 4g is 10 times faster than the 5g rain network that also continously looses signal.
I sent a complaint and was advised to remove the sim card, to reinsert and point to a different direction. This did not help and reception is worse than ever. I sent another request for help yesterday which remains unanswered. ***
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
15 Aug 2022, 17:53Hi Marlisa
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply15 Aug 2022, 17:53
Official
Hi Marlisa
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
MB
Marlisa B's updateReviewer Update
15 Aug 2022, 19:48It is now worse than ever. Your technicians obviously didn't fix it. I even did the simcard removal thing again after you indicated that is fixed now.
This is absolutely ridiculous. I must pay more for even worse connectivity.
This is absolutely ridiculous. I must pay more for even worse connectivity.
MB
Marlisa B's update15 Aug 2022, 19:48
Reviewer Update
It is now worse than ever. Your technicians obviously didn't fix it. I even did the simcard removal thing again after you indicated that is fixed now.
This is absolutely ridiculous. I must pay more for even worse connectivity.
This is absolutely ridiculous. I must pay more for even worse connectivity.