Back To Their Old useless Pathetic Roots.

Due to poor support and a lack of contact, I am writing this review. Around ten in the morning, I lost my 5G connection. I immediately reported the problem on the MyBroadband website.

Even after the morning, I still haven't heard back from them, so I messaged them again with? And only then did they respond, asking me to restart the router and verify the connection. I rep**** that the 5G connection wasn't resolved since if it was, why would I message them again?

The rain agent then asked me if there was a particular device or devices that weren't connecting (which is a ridiculous , stupid question because I mentioned 5G and they only gave one).

The call agent then asked me if there was a particular device or devices that weren't connecting (which is a ridiculous , stupid question because I mentioned 5G and they only give one 5G Sim and device).

The normal serving tower is the problem, they added, and the team has been made aware of it.

I reiterated that it is the 5G tower, not the standard serving tower, and that they only reported it to the team at approximately 4 p.m.

When I reported it in the morning, they could have done it immediately, but it took them a whole day to flag it with the team.

When the 5G tower was put into place, their service to me significantly improved, but now they are reverting to their previous practices and providing the worst support in history.

Check weblink to see conversation people: https://www.dropbox.com/scl/fi/m09i6aicggvzgocsb96e1/screencapture-mybroadband-co-za-forum-direct-messages-5g-***.png?rlkey=c5bmqthp9qpc03thcozbdhpnf&st=azdouztd&dl=0