*******

I have ordered the rain 101 router and used it for less than a month due to poor connectivity, I subsequently cancelled. This morning they decided to debit my account and *****ulently made it appear as a card transaction. I am in the process of reporting this ***** to my bank as well as the ombudsman. It is in your best interest to refund me immediately.

Pull the telephone calls under my profile. They sent me nothing.

Dear Rain

I would like to know how you debit a customer's account but make it seem like a card transaction lol (like a swipe instead of a 3rd party debit). Probably because rain also debited me in July which debit I reversed, seems now you went for a more *****ulent approach.

I am yet to received a reply to my previous message and a refund and conformation of cancellation this time around. The public needs proper warning of this...

I cancelled on 27th of May 2025.

I cancelled on 27th May 2025, if you look at my hello peter history for Rain, you will further note that I placed a review on the terrible service that led to my cancellation. I cancelled telephonically. Since there is no email or call center number as I previously complained. I sent my cancellation request via your stupid robot because how else was I supposed to cancel, the only way to reach you is to logon to profile and chat to the chatbot this is exactly why I cancelled. When customers have issues they can't reach you.

That's exactly what I did, mind you I am yet to receive a call. This is incredibly frustrating. I will be drafting my Notice to the ombudsman soon, I don't see you trying to resolve this problem. On a more concerning note, how do you take money out of a customers account making it seem like a POS transaction????????????????????

Hi Rain

Your router was collected yesterday, 26th August, kindly process my refund and advise accordingly. I look forward to your reply.

Thank you.

Hi Rain

I am am still awaiting further feedback, no email has been received since last week. Please provide urgent feedback regarding my refund. Thank you.

Rain

I am yet to receive a reply, email, phone call, sms form you regarding my refund. Absolutely terrible service that a customer has to run after you for their money. I am also still await a reply in regards to how my account was debited yet the transaction reflects as a POS transaction! This is *****ulent!