TS
THABANI S

1 reviews | Active since Apr 2015

04 Aug 2020, 08:09

***

where does one even begin? first and foremost it puts me at ease to know that i'm not the only consumer being frustrated by this ********** company.

I uploaded a complaint on the 23rd of July under hello peter, stating that i had done a payment for my wifi on the 20th of July, Rain was very quick to respond to me and ask for my details, okay i handed them out to them only to be contacted 5 days later, which still didn't help me much because even the consultant did not call, only emailed me a dumb email not explaining much, eventually i figured it out myself and finally got activated on the 27th of July, please bear in mind this is 7 days later after payment and having no immediate connection. Today is the 4th of August and rain has now disconnected my connection because i'm expected to pay another R475 for August, does that even make sense when i've literally used they slow Wi-FI for 7 DAYS??.. is my next bill not supposed to be for the 1st of September.

THIS IS THE WORST SERVICE PROVIDER SOUTH AFRICA HAS EVER HAD NOR SEEN.

0
Replies (1)
Rain
Rain's reply04 Aug 2020, 08:55
Official
Hi  Thabani

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create  your rain profile so that I may help you.

Stay safe.

Regards
Fattima