****...****...*****

*****, **** I am very disappointed in the service I have received as a new client. I received a 5G router at the end of Jun 2023, sent an email to ask about the billing as no one had discussed it with me. An urgent called to to explain how it works, we then reviewed my invoice and it was R1, it was unbelievable that I asked to confirm if it was true and that I do not want surprises when they bill me at the end of July and charge me double and the Agent/Rep confirmed and assured me that I won't be charged double as it is also stated on the invoice that I am only going to pay R1 for Jun. Fast forward, 25 July I woke up to a debit order of R1023.83 which is double the amount and nobody explained it to me even after I had confirmed with them as I planned my finances ahead. To show that they are *****sters, the invoice was only available on the 24 of July at night. I did not budget for this amount and this is not what was agreed upon. Now my question is, why am I being punished for a mistake on your side? Why do I have to suffer the consequences? I need my money, I want it back. 25 July around 8am-9am I spoke to an agent again seeking clarity on the bill, only now he tries to explain what had happened and tells me that he is sorry? I don't want apologies but I want my money back. Is this how you lure people into joining your service provider? He then referred me to a team leader by the name of Shahen, who acknowledged that it is a mistake on their side and assured me that it will be sorted and they will call me back now. I did not receive any call from them. I then called back around 3 pm to follow-up and the agent I spoke to told me that the billing team does not call people, they only communicate via email. Please sort this out. I need my money, do you even care about my other responsibilities, how do you expect me to pay my other bills? Your agents misinformed me and I am being punished