Awful service from RAIN

I am disappointed in the lack of good customer service from RAIN. Despite the fact that when you call sounds like one is routed to India and we battle in understanding each other. The hold period before you get assistance is ridiculous.

I contacted RAIN on Friday 2nd December after one of the consultants had promised to call me back to discuss opportunities to downgrade my 5G data sim in JHB. This never happened and naturally the data sim was cancelled. I contacted RAIN to find out if it is possible to have this service rescusitated and downgraded and i was advised i would receive an email confirming this - AGAIN this never happened.

Secondly my 4G data sim that i have been using did not work for 3quarters of the month and i was advised by a Supervisor called Claire that i would be billed prorata - AGAIN this did not happen - full amount was deducted from my account despite the sim card not working - several complaints and the sim card being eventually replaced.

I am really not impressed with how RAIN has handled all my encounters to date - Please note there are outstanding/ logged tickets without any updates or responses. WHY MUST WE FOLLOW UP POST LOGGING A TICKET???