Awful experience from Rain technical team

Second month into the contract and we have already experienced the worst service. Our network has been off for the past 3 days, have sent countless email as Rain has no direct contact number. We have been in contact with Salome Sekgobela who has NOT been helpful, all he tells us to do all day is to reset the modern, which we have done countless times with no success. What does one need to do to get help from a knowledgeable person???