Awful customer service and terrible connection

I have had Rain 5G Premium package since December 2020 but the speeds and reliability have been getting progressively worse over the last year to the point where I couldn't even stream a Youtube video. Ping jumps were massive and a maximum upload speed of 2Mbps on the premium package is not acceptable. I have tried everything they suggested from mounting the router on the roof to updating the software for the router to no avail.

I decided to move over to a fibre provider and have since been much happier. I put in a cancellation request with Rain on the 8th of March to which I received an email stating someone would be in contact with me within 24hrs to process the cancellation. Surprise surprise, no one did. I put in another request on the 18th of March and yet again no one contacted me. Eventually I got through to their service support line after waiting on the line for quite a while only for the agent to tell me that their cancellation department will call me straight after he ends the call to process. You guessed it, they did not.

The customer support is as bad as their package and I would strongly advise anyone who reads this not to use their service and rather opt for a stable fibre line with a reliable ISP.