Awful and Worst Internet Service Provider in South Africa

I'm the last person to ever complain about anything but I have had it!! Rain is by far the worse mobile network in South Africa with the worse customer services.

After a series of no reply for weeks when using the so-called support service on the Rain website, I was called by an agent of Rain on Monday 29/06/2020 at 09.26 am to respond to my complaint on Hellopeter regarding the ongoing billing issues.

The agent did not resolve and offer nothing by the way of a solution when she called. The agent then concluded that the matter has been escalated to the billing team and I will be contacted later on that day for an update. We ended our conversation without either of us having accomplished anything. Again, as expected, no update was received anyway on the day.

I am most annoyed that I wasted a good part of my morning with that phone call. My impression of Rain has been tarnished, and I am now concerned about how my existing account is being managed by this company. Furthermore, Rain went ahead billed me almost over 10-fold for the unlimited 4 g 24/7package. For a package service that cost R479, my bank account was debited a hefty R3500? See screenshot link: https://prnt.sc/ta7ol8 & https://prnt.sc/ta7xmb

Really! I am appalled and disgusted that such a reputable company would conduct business in such a way. No notification was received by me regarding the downgrade before the changes on the rain system took place. Basically, Rain took it upon itself to swift me over between tariffs without having the decency to inform me and then obliged me to cough up the bill. I was actually ********** in broad day light.

You may reply to me at this message or call me.

Chris