Award for the worst service!

I have been trying for over an hour to upload a proof of residence to complete the Rain RICA process online. Having difficulty with using a valid Lease Agreement as well as an affidavit, both of these documents were rejected. I contacted their customer support and had the worst experience of my life. I explained my situation and simply asked where I could send my documents to as I am unable to upload them. I was told to just try a bank statement, to which I logged into my banking and downloaded one. I explained that my bank statement does not include the address and the response I got was simply: "I cannot help you. Then you cannot RICA your sim card and you cannot use our service".

As an industry standard and on your website, a lease agreement is an accepted proof of residence. What you have advertised on your website contardicts your actual system flow and that is a breach of our contract. Your support centre agents are horrible, arrogant and plain and simply unhelpful.

If I didnt need this sim card so damn desperately so I can connect for work, I would choose anyone else under the sun than you. PS: I worked for Vodacom for 3 years. THIS IS NOT HOW THE INDUSTRY WORKS!