Awaiting Router 2 Weeks Later

I have signed up to join Rain on 14 November 2022. To date I have still not received the router. I have logged many tickets with Rain and the responses are pathetic. They blame the delivery company Ram of CCD for the delay. Instead of passing blame, change the courier company. I watched the chairperson of Rain brag about the proposed merger with Telkom, the jobs it will create and the excellent customer they offer. Rain's mandate is to make money, not excellent customer service. Pathetic, pathetic, pathetic ............................