Awaiting refund + unusable slow network

Seeing is believing and a refund would be in line for the entire complex. We received a partial refund for last month and were downgraded to 4G, we now have 9mbs upload speed. We've lost half our sales so far for the week and as we weren't able to add new items to our store, we will not be earning this week and next either. Sending technical people on a weekend, that should cost a cent or two. Will you also be reimbursing for loss of business and reputational damage?