Awaiting refund, no tangible response from Rain consultants

On 2nd March 2025 I used this platform to complain about poor service from rain, their reply to the complaint was prompt, I received a message from the courier company, the router was collected in 3 days.,and I was promised that I'll be refunded as soon as the router was received., until today I did not receive any refund nor any communication from Rain.

I have made numerous calls to enquire about this refund, and I am being asked to hold while the consultant checks with the supervisor. At some stage I had to hold the line for 18 minutes and eventually it was cut off without any feedback, and not even a courtesy to return my call.

Today is the 25th March 2025 and the router was confirmed to have been received on the 11th. What frustrates me is the fact that no one knows where is my refund, what's the status, who is responsible for the payment,when am I going to receive the money. All the consultants keep asking me to hold, yesterday after holding for 7minutes, I told the lady my bad experience of holding and wasting my time only for the call to be cut off, she promised to revert in 5minutes, she never did. I really hate coming to this platform due to poor service, however I found it invaluable and the best way to get attention from service providers.