Avoid this company at all costs

Do not sign up with Rain. You will not be able to cancel your subscription.

I used rain over a year ago. Once I no longer needed it, since we switched to fibre, I cancelled by off-peak unlimited subscription with them. They confirmed that it was cancelled, and I packed the sim away, assuming everything was in order.

I received nothing from them until July this year, when I was contacted by a debt collection agency, for 2 unpaid invoices. I logged into my account, and had been charged for 2 months after cancellation, with nothing sent to me informing me of this. I contacted their call centre, and they acknowledged that it had been cancelled, and that there was no usage on the sim after cancellation. They credited the invoices, and I was happy thinking this was at an end.

Today, I get a message from them for an overdue account. They have reactivated my account, billed me for August and September, and are now demanding payment. Contacting the call centre I was told that the account was never cancelled, and I need to pay these 2 invoices, but that they would be happy to call me back to cancel my service going forward.

This has to be the most useless company I have ever dealt with. How they could possible both acknowledge that my account is cancelled and void the invoices and then turn around and tell me the account is active and I must settle is beyond me.

Avoid this company at all costs, and save yourself the trouble.