Avoid RAIN like the plague!

Avoid RAIN if you want proper internet connectivity and reliable speed. We pay for 30Mbps download and upload speed and are lucky if we get 23MBps download and 1.8MBps upload, even when we repeatedly move the router around trying to find optimal locations. It works better one week, then reverts to dismal speeds the next. Worse, we've twice been told to default the router to factory settings and this has crashed our PCs. Their call centre - when you can even get through to someone - is absolutely useless. And they refuse to send a technician out unless the router is switching itself on and off - they couldn't care less that it's not functioning properly. Now exploring all alternative internet service providers.