BR
Brent R
1 reviews | Active since Nov 2018
22 Jun 2024, 14:31
Avoid Rain like the plague
All you people who posted positive comments about Rain, I bet not a single one relates to when you tried to cancel your subscription. It will certainly not be positive. So you all have that experience in your futures! This company should be avoided at all costs. They may give great service when you're signing up and can get their hands on the money in your bank account, but wait until you try to cancel. They'll avoid your calls and requests like the plague. Even if you do actually submit a cancel request, they'll probably deny that it ever happened and keep *****ing form your bank account. Anybody out there want to deal with such a company?!
Helpful (0)
Replies (9)0
Replies (9)Rain's replyOfficial
22 Jun 2024, 14:54Hi Brent Robinson,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply22 Jun 2024, 14:54
Official
Hi Brent Robinson,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
BR
Brent R's updateReviewer Update
22 Jun 2024, 19:33I cancelled my services on 30 April. I provided the confirmation yet you guys are in denial. You're a *****ed company. We'll take the legal route to get this resolved
BR
Brent R's update22 Jun 2024, 19:33
Reviewer Update
I cancelled my services on 30 April. I provided the confirmation yet you guys are in denial. You're a *****ed company. We'll take the legal route to get this resolved
BR
Brent R's updateReviewer Update
25 Jun 2024, 14:39No, you refund me first and then your courier collects the router. It's that way or the legal route to get this resolved.
BR
Brent R's update25 Jun 2024, 14:39
Reviewer Update
No, you refund me first and then your courier collects the router. It's that way or the legal route to get this resolved.
BR
Brent R's updateReviewer Update
25 Jun 2024, 18:53You took money from my bank account without authorization. That is *******. You need to refund me first, then I'll arrange the router collection. We can go to court if you'd like, but you have no chance there. Refund me what you owe me
BR
Brent R's update25 Jun 2024, 18:53
Reviewer Update
You took money from my bank account without authorization. That is *******. You need to refund me first, then I'll arrange the router collection. We can go to court if you'd like, but you have no chance there. Refund me what you owe me
Rain's replyOfficial
26 Jun 2024, 14:24Hi,
Thanks for bringing this to our attention.
We're sorry your rain experience hasn't been as good as you expected.
Please let us know if you require any further assistance.
Thank you.
rain.
Thanks for bringing this to our attention.
We're sorry your rain experience hasn't been as good as you expected.
Please let us know if you require any further assistance.
Thank you.
rain.
Rain's reply26 Jun 2024, 14:24
Official
Hi,
Thanks for bringing this to our attention.
We're sorry your rain experience hasn't been as good as you expected.
Please let us know if you require any further assistance.
Thank you.
rain.
Thanks for bringing this to our attention.
We're sorry your rain experience hasn't been as good as you expected.
Please let us know if you require any further assistance.
Thank you.
rain.
BR
Brent R's updateReviewer Update
26 Jun 2024, 16:14""Any refund" means very little to me. If you put it in writing that I am owed the R569 you took from my bank account on 4 June, then we can talk about the router being returned. Not until then though.
BR
Brent R's update26 Jun 2024, 16:14
Reviewer Update
""Any refund" means very little to me. If you put it in writing that I am owed the R569 you took from my bank account on 4 June, then we can talk about the router being returned. Not until then though.
Rain's replyOfficial
27 Jun 2024, 08:52Hey,
Thanks for bringing this to our attention.
We're going to get on this asap.
Thanks,
rain.
Thanks for bringing this to our attention.
We're going to get on this asap.
Thanks,
rain.
Rain's reply27 Jun 2024, 08:52
Official
Hey,
Thanks for bringing this to our attention.
We're going to get on this asap.
Thanks,
rain.
Thanks for bringing this to our attention.
We're going to get on this asap.
Thanks,
rain.
BR
Brent R's updateReviewer Update
11 Jul 2024, 19:18No reply form you guys to my last post or my email on Tuesday. I have already been told by the Secretariat at the ISPA to let him know if you don't refund what's due. I'll give you until tomorrow afternoon to reply with a satisfactory update on my refund, otherwise the ISPA and my lawyer get involved.
BR
Brent R's update11 Jul 2024, 19:18
Reviewer Update
No reply form you guys to my last post or my email on Tuesday. I have already been told by the Secretariat at the ISPA to let him know if you don't refund what's due. I'll give you until tomorrow afternoon to reply with a satisfactory update on my refund, otherwise the ISPA and my lawyer get involved.
BR
Brent R's updateReviewer Update
18 Jul 2024, 12:49Why has there not been any progress on my refund? It's more than two weeks since the router was collected. It's almost a week since I queried this on your support email address and received a reply saying that I'd be contacted shortly (***). You told me you'd refund me when you received the router. So where is my refund?!
BR
Brent R's update18 Jul 2024, 12:49
Reviewer Update
Why has there not been any progress on my refund? It's more than two weeks since the router was collected. It's almost a week since I queried this on your support email address and received a reply saying that I'd be contacted shortly (***). You told me you'd refund me when you received the router. So where is my refund?!
