BR
Brent R

1 reviews | Active since Nov 2018

22 Jun 2024, 14:31

Avoid Rain like the plague

All you people who posted positive comments about Rain, I bet not a single one relates to when you tried to cancel your subscription. It will certainly not be positive. So you all have that experience in your futures! This company should be avoided at all costs. They may give great service when you're signing up and can get their hands on the money in your bank account, but wait until you try to cancel. They'll avoid your calls and requests like the plague. Even if you do actually submit a cancel request, they'll probably deny that it ever happened and keep *****ing form your bank account. Anybody out there want to deal with such a company?!

0
Replies (9)
Rain
Rain's reply22 Jun 2024, 14:54
Official
Hi Brent Robinson,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
BR
Brent R's update22 Jun 2024, 19:33
Reviewer Update
I cancelled my services on 30 April. I provided the confirmation yet you guys are in denial. You're a *****ed company. We'll take the legal route to get this resolved
BR
Brent R's update25 Jun 2024, 14:39
Reviewer Update
No, you refund me first and then your courier collects the router. It's that way or the legal route to get this resolved.
BR
Brent R's update25 Jun 2024, 18:53
Reviewer Update
You took money from my bank account without authorization. That is *******. You need to refund me first, then I'll arrange the router collection. We can go to court if you'd like, but you have no chance there. Refund me what you owe me
Rain
Rain's reply26 Jun 2024, 14:24
Official
Hi,

Thanks for bringing this to our attention.

We're sorry your rain experience hasn't been as good as you expected.

Please let us know if you require any further assistance.

Thank you.
rain.
BR
Brent R's update26 Jun 2024, 16:14
Reviewer Update
""Any refund" means very little to me. If you put it in writing that I am owed the R569 you took from my bank account on 4 June, then we can talk about the router being returned. Not until then though.
Rain
Rain's reply27 Jun 2024, 08:52
Official
Hey,

Thanks for bringing this to our attention.

We're going to get on this asap.

Thanks,
rain.
BR
Brent R's update11 Jul 2024, 19:18
Reviewer Update
No reply form you guys to my last post or my email on Tuesday. I have already been told by the Secretariat at the ISPA to let him know if you don't refund what's due. I'll give you until tomorrow afternoon to reply with a satisfactory update on my refund, otherwise the ISPA and my lawyer get involved.
BR
Brent R's update18 Jul 2024, 12:49
Reviewer Update
Why has there not been any progress on my refund? It's more than two weeks since the router was collected. It's almost a week since I queried this on your support email address and received a reply saying that I'd be contacted shortly (***). You told me you'd refund me when you received the router. So where is my refund?!