Avoid RAIN at all costs

Item: Rain
Rating: 1

I paid my R499 fee for 5G router on 28/04. On 04/05 the courier would not accept my documentation provided for proof or residence. To date I have had no contact from Rain regarding a refund or even a delivery at my new address, despite numerous tickets being logged, and air time wasted trying to contact rain on their 081 number. I will open a case of theft if this is not resolved urgently

Helpful (0)

Replies (7)

Rain's replyOfficial

03 Jun 2022, 13:33

Hi Andre

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain.

Rain's reply03 Jun 2022, 13:33

Official

Hi Andre

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain.

's updateReviewer Update

03 Jun 2022, 15:16

And all I get is an email saying the matter has been escalated.. Still no resolution

's update03 Jun 2022, 15:16

Reviewer Update

And all I get is an email saying the matter has been escalated.. Still no resolution

's updateReviewer Update

07 Jun 2022, 08:00

I am still waiting for someone to contact me

's update07 Jun 2022, 08:00

Reviewer Update

I am still waiting for someone to contact me

's updateReviewer Update

07 Jun 2022, 11:55

I have a bank statement, showing a recent date, and my new address. The problem was with the previous address. Please arrange for the courier to deliver urgently, as I am working from home. They can deliver to my work address

's update07 Jun 2022, 11:55

Reviewer Update

's updateReviewer Update

07 Jun 2022, 16:53

And another day.. No resolve

's update07 Jun 2022, 16:53

Reviewer Update

And another day.. No resolve

Rain's replyOfficial

07 Jun 2022, 17:46

Delivery should take place tomorrow or Thursday.

Rain's reply07 Jun 2022, 17:46

Official

Delivery should take place tomorrow or Thursday.

's updateReviewer Update

09 Jun 2022, 07:59

I did a change of address on your web page.. More than once.. The notification from RAM indicated that they are delivering to the wrong address... Please can they deliver to my work address... 892 Dragme Avenue Strubensvalley

's update09 Jun 2022, 07:59

Reviewer Update