Avoid Rain at all costs

I have nothing good to say about Rain. I have had no internet since Christmas, it has been a week. They cannot give you any information or estimates. They ignore e-mails, online requests, direct messages via social media and callback requests. When you do speak to an agent they refuse to help you without giving all your information barring a birth certificate, even if it is a non account-related query. And then after all that are still unable to give you any information.

I have obviously decided to cancel my account, but now it seems like they want to cancel the account on my billing day despite me having paid for the account in advance from the start. The agents don't understand how this works, so they can't help you. I honestly don't know how to proceed.