RS
Riaan S

1 reviews | Active since Apr 2024

10 Nov 2024, 18:07

Attention , CEO , Technical Support Manager, Customer Service Manager

Don't mind contacting the support team. I spend over R50 worth of airtime and did not get a answer or resolution. I apologize for this but the people working there seems to be reading from a script and don't know what the f*ck they talking about. I have spoken to 3 agents and asked for a level 2 agent so that I can resolution on the issue as I work in networking myself. Each time you either get placed on hold or they will go looking for an imaginary friend. They never call back when the call drops which makes it even worse. This is the ultimate description of people working at a company only for money and not for growth of the company. Please have a look at your staff when if you indeed read this review. All your calls are recorded so your should find the call under the account.

Last thing to say is, the above. The support does not give AF.

0
Replies (1)
Rain
Rain's reply10 Nov 2024, 18:19
Official
Hi Riaan S,

We're sorry your rain experience hasn't been as good as you expected.

Thank you for bringing this to our attention. We are currently looking into this and will be in touch to assist further.

Thank you.
rain.