Atrocious Service

This is a follow up review. It took 2 weeks to get my router... then I received it on Weds the 27th...Law and behold it is now Saturday and we still aren't connected or the sim has been activated we were told it will take 24 hours which was Thurs and we have been calling since and all they say is it's been escalated to the technical team which still has not contacted us... the worst thing is from Thurs the support agents put us on hold and never get back to the line until we hang up. I've held for 30 mins and they just never got back to the line. What atrocious service and yet I paid pro-rata from the 11th of Dec it's now the 30th with no connection... I WANT MY MONEY BACK since you don't care for it.