1 reviews | Active since Jan 2012
Atrocious service DONOT use Rain
I am sick of this service provide if it's not poor network it's incorrect billing. Rain has wrongful disconnection of my WiFi service and their refusal to reinstate it despite following their own instructions. My WiFi service was disconnected due to late payment. I contacted Rain via their AskRain bot, where I was explicitly advised to make a payment of R1,573 today in order to be reconnected. I acted in good faith and made the payment as instructed. However, after making this payment, Rain is now refusing to reinstate my connection and is demanding an additional payment, even though: The additional amount they are requesting is not yet due My next payment is only due on 25 February 2026 Their own system still shows my services as active The advice to pay R1,573 came directly from Rain’s automated support system This is unacceptable. Customers should not be penalised after complying with payment instructions provided by the service provider itself. Rain is effectively changing the rules after payment has been made and holding my internet service hostage for amounts that are not yet due. I am requesting: Immediate reinstatement of my WiFi service Written confirmation that no additional payment is required before 25 February 2026 An explanation for the contradictory information provided by Rain’s support system If this matter is not resolved urgently, I will have no option but to escalate it further. Kind regards, Sharon
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
I was expressly advised by Rain’s automated assistant (Liella) to make a payment of R1,573 in order to have my service reconnected. I re**** on this representation and made the payment in good faith.
I am in possession of screenshots of the conversation with Liella clearly confirming that this payment would result in reconnection.
Despite complying fully with Rain’s instructions, my service has not been reinstated.
Rain is now attempting to demand an additional amount that is not yet due, solely because the system has already generated the current month’s instalment, which is only payable on 25 February 2026. This amount was never disclosed as a requirement for reconnection at the time I was instructed to make payment.
This constitutes misrepresentation and unfair treatment, as I was induced to make a payment on the basis that it would resolve the disconnection, which it has not. It is ******** and unreasonable to withhold service after accepting payment made in reliance on Rain’s own guidance.
This situation is unacceptable, particularly given the ongoing poor service quality and connectivity issues I have experienced.
I was expressly advised by Rain’s automated assistant (Liella) to make a payment of R1,573 in order to have my service reconnected. I re**** on this representation and made the payment in good faith.
I am in possession of screenshots of the conversation with Liella clearly confirming that this payment would result in reconnection.
Despite complying fully with Rain’s instructions, my service has not been reinstated.
Rain is now attempting to demand an additional amount that is not yet due, solely because the system has already generated the current month’s instalment, which is only payable on 25 February 2026. This amount was never disclosed as a requirement for reconnection at the time I was instructed to make payment.
This constitutes misrepresentation and unfair treatment, as I was induced to make a payment on the basis that it would resolve the disconnection, which it has not. It is ******** and unreasonable to withhold service after accepting payment made in reliance on Rain’s own guidance.
This situation is unacceptable, particularly given the ongoing poor service quality and connectivity issues I have experienced.
Service has been disconnected since 27 January, leaving my household without internet for an extended and unacceptable period. Despite this, I was explicitly advised by your AskRain bot that if I made a payment of R1,573, my service would be reinstated.
I will not be paying any additional charges. I am in possession of screenshots of my invoice prior to this complaint, which clearly reflect the amounts that were due at the time.
Any subsequent inflation of my balance is disputed and appears to be a result of internal misrepresentation and system failures on Rain’s side.
Given the pattern of contradictory information, billing inconsistencies, and misrepresentation. Cancel my subscription with immediate effect
Service has been disconnected since 27 January, leaving my household without internet for an extended and unacceptable period. Despite this, I was explicitly advised by your AskRain bot that if I made a payment of R1,573, my service would be reinstated.
I will not be paying any additional charges. I am in possession of screenshots of my invoice prior to this complaint, which clearly reflect the amounts that were due at the time.
Any subsequent inflation of my balance is disputed and appears to be a result of internal misrepresentation and system failures on Rain’s side.
Given the pattern of contradictory information, billing inconsistencies, and misrepresentation. Cancel my subscription with immediate effect