Atrocious Service

Hi Rain Team (or should I say, the masters of confusion), Just a quick note—again—because clearly the first one on 10 October 2025 wasn’t enough to stir any signs of life. I complained about my Dad’s account back then, and guess what? Still waiting. I know, shocking. On 24 October at exactly 12:16 (yes, we’re keeping receipts), my Dad got a WhatsApp saying the account was cancelled, nil balance, all good. We even did a little happy dance. But plot twist! On 27 October—yes, before the cancellation confirmation—we got a message saying we owe you money. Time travel, perhaps? Let’s rewind: His month-to-month agreement ended on 15 September. Then on 27 October, you confirmed cancellation and promised no more charges. We even got a shiny cancellation reference number: ***7. And just to be extra sure, you confirmed again on 6 November. So, naturally, we were stunned when another message popped up saying we owe R2220.00. For what, exactly? Air? Let’s not forget the cherry on top: my Dad never received a router from you. The one he used was his son’s. All you provided was a SIM card, and he did all the legwork to get connected. From 16 October to 6 November, we didn’t even have a router—because, again, you never gave us one. But sure, let’s just throw in a random charge for fun. This has gone from mildly annoying to full-blown ridiculous. My Dad is a pensioner, not a walking ATM. He’s not paying a cent more for services he didn’t receive. So please, do us all a favour: get your facts straight, stop the billing circus, and sort this out. Preferably before the next season of this soap opera airs. Looking forward to a resolution (and maybe a time machine to figure out your billing logic). Warmest regards, Rodwin Edwards