At this point, if there was a -5 Rating, I'd rate it that twice

At this point, if there was a -5 Rating, I'd rate it that twice. I logged a call last Thursday (20th) for no connection, I was told the towers surrounding my home were down and I'd hear from their technical team within 48hours, ticket has been escalated , that lapsed and I had to call and follow up, they said my ticket was still "in progress". Everyday since then, same answer, no new information (except today when they also blamed loadshedding) Why are the towers in my area so poorly maintained? This is the 3rd ticket I'm logging with the same root cause, in a span of 9 months. Can anyone there advise if this will be resolved this week? Do I need to make alternate arrangements for work as I have been so far? Refs: ******8748