At my wits end.

I made a big mistake in switching to rain so tried to cancel the service and return their modem and SIM cards on 4 November. Since then I receive a daily email thanking me for my email and telling me that one of their agents will contact me - and reference number is provided with every email. About 2 weeks ago I was phoned and told that I would be contacted by their cancellation department. Nothing happened. Today another email reference ***6. I have tried phoning them but it just rings. I worked for FNB for 45 years but retired before Michael Jordaan so I thought rain would become another FNB - what a mistake.