At my whits with Rain and Nudebt

I had been using Rain for a few years, in 2022 before relocating to Pretoria I called the call center and it was assured to me that we had coverage to where we were moving to. I also took the liberty of checking on their website too and had the reassurance that we’d be covered. Needless to say it took me 8 months into the year to finally decide to move to a different network as this one was not working for us anymore. We’d literally spend most of the month using our mobile data as we simply couldn't stay connected. Not to mention the speed, we couldn’t even stream to watch TV anymore.

I opted for the month-to-month option as it was sold to me. Loved that there’s no contractual obligations and if you don’t pay you don’t get services, being self employed that was ideal for me.

I stopped using the Rain network in Sept 2023. On the 11th June 2024 I received a message that my details were handed over to Nubebt who are their debt collections company. Without delay I immediately contacted them and I was told that Im owing monthly payments. After a lengthy conversation with their consultant I was told to contact rain directly as they are just assigned to collect on their behalf. I immediately logged a call to Rain and without delay I spoke to one of their extremely rude consultants who sounds like he’s straight out of India and blatantly told me to just pay what’s owed because I failed to call and cancel my subscription with them. I argued with him that I was sold a month-to-month and was never advised of such Ts&Cs. The consultant couldn’t even be bothered that I asked him to escalate my complain.

As a gesture of goodwill I told him and the debt collections company that I’ll gladly pay for the month of Oct 2023 taking ownership that I hadn’t called to cancel my subscription, however for the other months they wanting payment from me they need to prove by showing me my contract where I’d signed to acknowledge such cancelling conditions or they should listen to the recording, afterall that’s why they record our calls right? Finally The consultant at Nudebt agreed to me paying the one month and promised that we’ll close my case thereafter. I stuck to my side of the agreement and paid.

On the 19th July I get another email from their debt collectors threatening me with a notice of action! How? when I made an arrangement and I adhered to it. They also claim in their email to have sent me numerous emails and correspondence which I’ve failed to respond to. Can they please furnish me with these many correspondence they speak of because it’s not surprising to me that I haven’t heard from them since I made payment because I stuck to our agreement. Don’t they think I would’ve reacted with the same energy I did when I first heard from them to try sort this matter out in the most amicable way possible. On the 20th June another consultant from Nudebt called me regarding this notice of action and was told that their consultants do not have the powers to make such arrangements with clients. So then who did I make this arrangement with from their offices as I was also sent a payment link to make an EFT payment after our agreement. Why can’t anyone check their CRM system to see which consultant last called me, aren’t notes being made after calls are made to their customers? The same goes with the Rain consultants, everyone covers and protects the people who work there who are clearly making horrible mistakes by leaving out valuable information relevant to the customers, and we as the paying clients of the business are left hopeless, mistreated, threatened, unprotected and treated like nonsense.

I’m at my whits at this point with Rain and their debt collection company as it’s clear no one keeps their word where both these companies are concerned. There’s no platform for the clients to escalate calls, email addresses are not monitored and support doesn’t respond to dissatisfied clients who log calls.

I’m yet to find out if my subscription has been called yet as I have since not received confirmation.

Never again!