1 reviews | Active since Oct 2021
Assistance Needed: Resolving Incorrect Contact Information
Dear Rain Team and fellow customers,
I am reaching out through Hello Peter as a last resort, after encountering a recurring issue that has unfortunately not been resolved through traditional channels. I am not a customer of Rain, yet I have been receiving multiple SMS and WhatsApp messages regarding overdue payments and account suspension. It appears that my contact number has been erroneously linked to a Rain account belonging to someone else.
I have contacted the Rain call center on three separate occasions, explaining the situation each time. The support staff have been understanding and assured me that someone senior would address the matter and get back to me. However, I have yet to receive a follow-up call or a resolution. Additionally, I find myself in a challenging position as I do not possess an account with Rain, thus I'm unable to log a query through customer channels, nor is there an email address available for me to directly address this issue.
I understand that mistakes happen, and I appreciate the assistance provided by the call center staff. However, this ongoing situation is causing me inconvenience, and I am hopeful that raising this issue on a public platform will expedite a resolution. My goal is to have my contact information disassociated from the account in question.
To the Rain management team, I respectfully request your urgent attention to this matter. I am confident in your ability to rectify this situation and would be grateful for a swift and effective response.
Thank you for your understanding and assistance.
Kind regards,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
"Hi Ntsandeni. To avoid limited internet access due to non-payment, please go to https://www.rain.co.za/my-account/manage or on the myrain app. Alternatively, please pay here https://payat.io/rain/***. Thanks, rain.”
I suggest you do basic authentication. With an OTP (one time pin) before bombarding someone with marketing and account messages.
How would you like If I create an account with your personal number, and you start receiving unsolicited messages that you can’t stop?
"Hi Ntsandeni. To avoid limited internet access due to non-payment, please go to https://www.rain.co.za/my-account/manage or on the myrain app. Alternatively, please pay here https://payat.io/rain/***. Thanks, rain.”
I suggest you do basic authentication. With an OTP (one time pin) before bombarding someone with marketing and account messages.
How would you like If I create an account with your personal number, and you start receiving unsolicited messages that you can’t stop?
- Condition 4 of POPIA (Accuracy of Information): This condition stipulates that personal information must be accurate, complete, not misleading, and updated where necessary. In my case, the incorrect contact information fails to meet these standards.
- Condition 7 (Security Safeguards): POPIA requires that responsible parties must secure the integrity and confidentiality of personal information in their possession or control by taking appropriate, reasonable technical and organizational measures. The mishandling of my personal information raises concerns under this condition.
- Condition 8 (Data Subject Participation): This condition allows data subjects the right to request correction or deletion of personal data that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained ********ly.
Given these conditions, I respectfully request immediate action to remove my personal information from your records. Failure to comply with these conditions can lead to complaints being filed with the Information Regulator and possible legal action under POPIA.
I look forward to your prompt attention to this matter.
- Condition 4 of POPIA (Accuracy of Information): This condition stipulates that personal information must be accurate, complete, not misleading, and updated where necessary. In my case, the incorrect contact information fails to meet these standards.
- Condition 7 (Security Safeguards): POPIA requires that responsible parties must secure the integrity and confidentiality of personal information in their possession or control by taking appropriate, reasonable technical and organizational measures. The mishandling of my personal information raises concerns under this condition.
- Condition 8 (Data Subject Participation): This condition allows data subjects the right to request correction or deletion of personal data that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained ********ly.
Given these conditions, I respectfully request immediate action to remove my personal information from your records. Failure to comply with these conditions can lead to complaints being filed with the Information Regulator and possible legal action under POPIA.
I look forward to your prompt attention to this matter.
I refer back to my original request that you authenticate the number in question. If adequate authentication cannot be provided, abandon (please stop) sending unsolicited messages to the number in question.
I refer back to my original request that you authenticate the number in question. If adequate authentication cannot be provided, abandon (please stop) sending unsolicited messages to the number in question.