TK
Thembalethu K
1 reviews | Active since Mar 2026
17 Mar 2026, 17:13
Assistance needed
I got ****** on Sunday and I reported the incident to them on Tuesday, and they have informed me that they can only blacklist the SIM card, not the device, and can only provide a reference number.However, the reference numbers they have provided are for a phone that I am not using. My insurance company requires an ITC number to process my claim, and it has been a week since I started this process with no resolution. Despite my daily calls to Rain, I have not received the necessary assistance.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
17 Mar 2026, 17:18Hi Thembalethu
Thank you for bringing this to our attention.
We’re looking into your enquiry and will reach out with an update.
Regards.
rain.
Thank you for bringing this to our attention.
We’re looking into your enquiry and will reach out with an update.
Regards.
rain.
Rain's reply17 Mar 2026, 17:18
Official
Hi Thembalethu
Thank you for bringing this to our attention.
We’re looking into your enquiry and will reach out with an update.
Regards.
rain.
Thank you for bringing this to our attention.
We’re looking into your enquiry and will reach out with an update.
Regards.
rain.
TK
Thembalethu K's updateReviewer Update
18 Mar 2026, 17:46Any update?
TK
Thembalethu K's update18 Mar 2026, 17:46
Reviewer Update
Any update?
TK
Thembalethu K's updateReviewer Update
21 Mar 2026, 11:52I was informed that I would receive a letter from Rain, and I assumed it would be an ITC letter. However, to my surprise, it turned out to be another SIM card.Yesterday, I received the SIM card and later got a call from Joy asking whether I had received the parcel. I confirmed that I had, and explained that I only need the ITC number.To date, I have been receiving emails that include my IMEI number; however, these communications do not contain the ITC number.Furthermore, my insurance provider only requires the ITC number. I have been informed that Rain does not block devices; however, I have previously been provided with references for devices that I do not use. I therefore do not understand why the same process cannot be app**** to the device that was ******.
TK
Thembalethu K's update21 Mar 2026, 11:52
Reviewer Update
I was informed that I would receive a letter from Rain, and I assumed it would be an ITC letter. However, to my surprise, it turned out to be another SIM card.Yesterday, I received the SIM card and later got a call from Joy asking whether I had received the parcel. I confirmed that I had, and explained that I only need the ITC number.To date, I have been receiving emails that include my IMEI number; however, these communications do not contain the ITC number.Furthermore, my insurance provider only requires the ITC number. I have been informed that Rain does not block devices; however, I have previously been provided with references for devices that I do not use. I therefore do not understand why the same process cannot be app**** to the device that was ******.
TK
Thembalethu K's updateReviewer Update
23 Mar 2026, 11:59I haven't received any confirmation letter
TK
Thembalethu K's update23 Mar 2026, 11:59
Reviewer Update
I haven't received any confirmation letter